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In the unlikely event of returns, our policy is as follows: We are only liable for defective goods which must be notified within 3 days of receipt via e mail, firstname.lastname@example.org to be accompanied with a clear picture of the problem. Responsibility of suitability of site/ soil for the plants, watering etc rests with the customer. We will accept returns (if plants are non defective) only by mutual agreement; this may entail charges for both outward & inward bound transport, returning to stock & transaction fees. On no account will consequential loss be considered.