Change of heart
If you have a change of heart or mind we will credit the money against a future purchase, essentially as a credit note.
As horticulturalists we take great pride in our work and we know the plants leave our nursery in tip top condition.
In the extremely unlikely event of plants arriving not in tip top form. We would require a good and clear photo on the day of delivery, along with phone call and we can then resolve the issue.
We do not offer guarantees on our plants as they are a living product and there can be many environmental factors at play. For instance a plant which requires full sun will not do well if placed in deep shade. Planted too deep, too much or too little water…. the list goes on.
If you do notice a problem and you have bought from us, do give us a call 01993 850 979 and we can help advise.
Our blog has some useful information on care, feel free to give it a read.