We take great pride in the plants we grow and supply — and we stand behind them. Here's our promise if a plant fails, and how our returns and refunds work.
At HedgeXpress, we take great pride in the quality of the plants we grow and supply. Every plant leaves our nursery having been carefully inspected and nurtured by our experienced team to give it the best possible start.
We understand that, despite everyone's best efforts, plants are living products and occasionally things don't go to plan — which is why we offer our Peace of Mind Guarantee.
If a hardy, container-grown plant purchased from us fails due to an issue that can reasonably be attributed to the plant itself, we'll happily provide whichever of these you'd prefer:
A replacement plant of the same variety — or the closest suitable alternative, if it's unavailable.
A refund of the original purchase price — whichever suits you better.
This guarantee applies for 12 months from the date of purchase, provided you can supply proof of purchase.
Plants can be affected by many factors once they leave the nursery — weather conditions, watering, soil type, drainage, pests, disease, planting technique and location among them.
Where we can't confidently determine that a plant failed due to an inherent fault, we may, at our discretion, offer a replacement plant at 50% of the original purchase price as a gesture of goodwill.
Our guarantee applies to:
Just give us a call on 01993 850979 or email info@hedgexpress.co.uk with your proof of purchase and, where possible, a photo of the plant. We'd always rather talk it through and help you get the best from your plants — our advice & planting guide is a good place to start, too.
This guarantee is offered in addition to your legal rights as a consumer, which are not affected.
If anything isn't right with your order, the quickest route is always a phone call. We're a family-run nursery and we'd far rather put things straight than leave you disappointed.
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HedgeXpress